Jewellery Unique To You - Payment Terms And Conditions

Payment Terms

As we are hand-crafting a unique piece of jewellery for you we require full payment prior to commencing. We accept all major credit cards - money orders and direct debits. Please call customer service on 1300 808 881 Monday to Friday 9am to 5pm to discuss other payment options.

Shipping

Returns & ECommerce Policies

All goods purchased from Sunstate Jewellers Pty Ltd may be exchanged for a refund with proof of purchase (freight component is not refundable). This is provided that the goods are returned within 14 days of purchase, have not been used and are in their original packaging with original receipt.

Exchanges will be accepted via courier or post, at the expense of the customer.

Please choose carefully as a refund may not be provided if you simply change your mind. Repairs, refunds or exchanges will not be accepted or provided unless the goods are faulty, unfit for purpose (where we have provided you our specialist advice about your need prior to purchase) or does not match the description provided.
Faulty Goods

If for any reason your goods are faulty, our normal manufacturer’s warranty applies, whereby Sunstate Jewellers will, in its sole discretion, either repair or replace those goods or refund the price that you have paid for those goods, regardless of the goods being worn or used. To take advantage of this policy, you will need to include your receipt as proof of purchase, and your return address. To the maximum extent possible, this will be the sole remedy for any statutory warranties.

Credit Cards

Your credit card details, and the details of what you are paying for, are protected by high-strength 128 bit SSL encryption. All customer details and transactions are transmitted promptly for processing to, and stored on our secure server using 128-bit encryption. Where you select for items to be delivered those items purchased from Sunstate Jewellers Pty Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

General

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

You agree that the laws of the State of Queensland, Australia will apply to all transactions and communications on this site, and you submit to the jurisdiction of the courts of Queensland to hear any dispute.

These terms constitute the entire agreement between You and Sunstate Jewellers regarding the operation of the site. Notices to ourselves can be sent to Sunstate Jewellers Sunstate House 2 Allen Street Caloundra QLD 4551. You acknowledge that we may use your primary email to us as your address for any alterations to this policy and you agree to such communications.

Disclaimer

This site is provided “as is”. Sunstate Jewellers Pty Ltd makes no express or implied warranties or representations as to the operation of the site or the content, information or materials on the site. You expressly agree that your usage of the site is at your sole risk. Sunstate Jewellers disclaims all warranties express or implied, including but not limited to warranties for fitness or purpose. Sunstate does not warrant that this site or any associated components including emails sent are free of viruses, spyware or other harmful elements. Sunstate will not be liable for any damages arising from the use of this site, whether they be direct, indirect, punitive or consequential. In the event this disclaimer is ineffective, the maximum compensation due to you is refund of the services or products ordered.

Privacy

General

Sunstate Jewellers Pty Ltd and its related entities understand the importance of privacy. Sunstate has adopted this Privacy Policy as it recognises the right of our clients and others to keep their personal information private. This Privacy Policy covers Sunstate's treatment of personally identifiable information that we collect or hold. Sunstate complies with the National Privacy Principles contained in the Privacy Act 1988 in dealing with personal information. Sunstate also complies with the Spam Act 2003, which deals with restrictions on sending emails. In this policy, personal information means information or opinions about an individual whose identity is apparent or can reasonably be ascertained from the information.

The information we collect

During the course of dealing with you, Sunstate may collect basic personal information about you, such as your name, position, company, address, phone number and email address. We may also collect other specific information from you relating to the services or advice you wish to obtain. Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection. Users can generally visit this website without revealing who they are or other personal information. Sunstate will not collect any personal information about visitors to the website except when they knowingly provide it. If you provide us with personal information through this website we may log your usage of the site for the purposes below.

How we use your information

Sunstate will use the personal information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law (such as under the Legal Profession Act 1987). Generally we will only use and disclose your personal information:

to establish and maintain your relationship as a client of Sunstate's, including providing you with newsletters, reports and other information;

	to provide the services you have requested from Sunstate or to answer your inquiry;
	to send you newsletters or other current information;
	to register you for events or promotions;
	to assist us to make Sunstate's services more valuable to our clients;
	for direct marketing of products or services and to keep you informed of new developments or products we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications;

Access to your information

You can access the personal information that Sunstate holds about you by contacting the Sunstate Privacy Officer as set out below. We will provide you with a copy of your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access. If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable. We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

Security

Sunstate will take reasonable steps to keep secure any personal information which it holds and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not always a secure method of transmitting information. Accordingly, Sunstate cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

Changes to this Privacy Policy

Sunstate Jewellers may amend this Privacy Policy from time to time by posting the amended version on the legal section of this website. We suggest that you visit this website regularly to keep up to date with any changes.

Changes to this Privacy Policy

If you would like any further information, or have any queries, problems or complaints relating to the Sunstate's Privacy Policy or our information handling practices in general, please contact our Privacy Officer by e-mailing info@sunstategroup.com.au or writing to Sunstate Jewellers Pty Ltd "Sunstate House" Crn George & Allen Streets Caloundra Q 4551.

.............................................................................................................................................................................................................................................................................................................